Privacy Policy

Introduction:

The National eLearning Center, an independent center established by the honorable Cabinet's decision number (35) in the year 1439H, aims to enhance trust in e-learning, enable lifelong access to e-learning opportunities, and lead sustainable innovation in e-learning to achieve reliable and accessible e-learning for all. Out of the National eLearning Center’s commitment to the data and information of its beneficiaries and its adherence to maintaining the confidentiality and privacy of personal data in accordance with relevant regulations and rules, this privacy policy has been prepared to understand how personal data collected is handled, its purpose, and methods of sharing, exchanging, and storing it, in addition to the rights of personal data owners. We also note that using the center's site and affiliated platforms constitutes user consent to the privacy policy, in accordance with the regulatory requirements under the personal data protection system and its executive regulations.

Personal data collected and the purpose of its collection:

At the National eLearning Center, we collect certain personal data to ensure the protection of e-learning services and to continuously improve your educational experience. The personal data we may collect include, but are not limited to:

Account information: such as name, personal ID number, address, contact numbers, email, and registration data used to create a user account.
Browsing information: such as IP address, browser type, session duration, and the pages visited on the site, for performance analysis and user experience improvement.
Registration and course data: information related to course registration, academic progress, assessments, and certifications.

Methods of collecting personal data:

Personal information and data are collected directly from the user through the data provided to the center using registration data on the affiliated platforms, or via telephone communications. The center may also receive data from other sources when you use any of the sites or services managed by the center. The center also works closely with other entities, such as governmental bodies and other entities that may provide data about beneficiaries.

Cookies:

We use cookies to enhance your experience on our website and to provide personalized services to the user. The purposes for which we use cookies include improving user experience, performance and analytics, and also to ensure site security and protect user data. You may accept or reject cookies through your browser settings, however, rejecting cookies may prevent access to all or some of our services.

Purpose of collecting and using personal data:

Your personal data is collected to provide a safe and reliable educational service that fits your needs, in addition to the services requested by the beneficiary, including processing requests, providing technical support, and communicating with you regarding your inquiries, and we may need to collect and use personal data in compliance with applicable legal and regulatory requirements.

Preservation and destruction of personal data:

The National eLearning Center securely stores your personal data within the Kingdom or through cloud computing services, until the purpose of its processing is fulfilled, by following the best secure technical solutions that prevent its leakage, loss, misuse, or unauthorized access.

Rights of the personal data owner:

Under the personal data protection system, you have the following rights, which primarily depend on the purpose of collecting and processing personal data:

The right to be informed, which includes being informed about the legal or practical rationale for collecting your personal data and the purpose of its collection.
The right to access your personal data available at the center, and to request it in a readable and clear format at no cost, according to applicable rules and procedures.
The right to request the correction of your personal data available at the center, or to complete or update it.
The right to request the destruction of your personal data available at the center when it is no longer needed, without prejudice to the provisions of the system.

Data sharing / data exchange:

We are committed to protecting your personal data and do not sell or share it with other parties unless necessary to comply with laws and regulations, in response to a judicial order, to achieve a public interest, if collected from a publicly available source, to protect your rights, or our legal rights.

Links to other sites:

The website of the center, as well as linked platforms and applications, may contain links to other sites that are not affiliated with the center. If you follow any of these links to access those sites, you should review the privacy policies of those sites. The National eLearning Center is not responsible in any way for the methods of data collection or data protection followed by those sites.

Disclaimer:

We do not bear any damages that may arise from your misuse of this site, whether directly or indirectly. The center reserves the right to modify and update this policy, so you are advised to review it periodically.

Relevant systems and regulations:

Personal data protection system.
The executive regulations of the personal data protection system.

Contact us:

To request your rights or for inquiries regarding your personal data or about the privacy policy in general, or if you feel there has been a violation of your personal data, you can contact the personal data protection officer via Contact us

How to file a complaint or objection:

If you have concerns or if we fail to comply with the personal data protection system, you can file a complaint with the Data Management Office of the National eLearning Center, through Complaints Page If you are not satisfied with how we handle your complaint or if there is no response within 30 working days, you can file a complaint with the competent authority: (Saudi Data and Artificial Intelligence Authority)

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